Hi & Welcome to Findingnana!
I take pride in my handmade items and you can be assured that the materials used are of good quality!
For any purchase, please refer to the policy below.
~ Items sold are non-refundable and ex-changeable
~ Your orders will be shipped within 3-5 business days upon receipt of payment. If your purchase is made during the weekend or public holiday (in Singapore), it will be shipped within the next 3 business days.
~ All packages will be shipped via SingPost by regular airmail.
~ Combined order of minimum $30 (exclude shipping fee) and above will automatically be qualified for registered mail with tracking number (paid for by findingnana), where your signature is required when you receive your package
~ If you would like your package to be registered, you are required to top up an additional $1.80
~ For International delivery, shipment is estimated to take between 14-20 days, subject to any customs clearance in your country which is not within my control.
~ Please note that you will be responsible for your country's individual customs and taxes, if applicable.
*IMPORTANT* - Please make sure that your shipping address is correct and updated at your PayPal account. We ship to the address as stated in your PayPal. We will NOT be responsible over lost mail due to incorrect shipping address.
If you would like me to customise any order, please email me at findingnana73[at]gmail[dot]com.
Please note that there will be an additional fee for each customization, depending on the complexity. For custom orders, please allow at least 7 business days for shipment.
I may be out of town from time to time. Should this happen, I will inform you via email, together with an estimate on the expected shipping date.
Refunds & Exchanges
All sales are final unless wrong items are shipped.
There are no refunds once items have been shipped.
Please email me if you received the items damaged in transit and I'll try my very best to assist you.